OVERVIEW

As the chief element of NETbilling's suite of transaction processing services, our credit and debit card processing solution is without a doubt the most flexible, reliable and extensive service available to date, anywhere. Compatible with most banking platforms offered both within the USA and Internationally, NETbilling provides a completely secure transaction processing solution for e-commerce, retail and mobile merchants worldwide.

Whether you are a new merchant requiring a complete education in all aspects of online sales, or a seasoned professional with specific needs, NETbilling's dedicated staff of professionals is here to help you every step of the way.

The NETbilling payment system is the most affordable premium gateway service available for e-commerce merchants. Processing through a gateway requires obtaining your own merchant account for ultimate control and savings. NETbilling has partnered with dozens of acquiring banks and ISOs, and provides full assistance in helping you obtain one or multiple merchant accounts at the most competitive rates. Through our highly respected and trustworthy banking partners, we offer accounts for retail (swiped), mainstream e-commerce (MOTO) and high risk e-commerce as well.

The NETbilling system allows you to process any major credit card that you have obtained a merchant account to accept. Completing the transaction quickly and securely, our system gives you the confidence that your money is in the right hands until it reaches yours. Since your options are endless, from accepting payments directly over your website, to entering them manually in our virtual terminal, and even automating your recurring transactions, NETbilling provides you complete control of your entire business.

The NETbilling gateway features numerous real time reporting features that allow merchants to continuously monitor sales conversions and analyze profits through ROI tracking. Also included are member reports, customer contact lists, fraud evaluations and a comprehensive audit trail, logging all user actions within your account. NETbilling's online administrative area is an invaluable tool for webmasters, not only to handle your online payments, but to manage your customer database as well. These reporting features trump those offered by any other service providers in adaptability, accuracy and most importantly ease of use, while helping supplement the already superior processing.

In addition to the vast reporting features NETbilling also offers a twenty-four hour call center to assist you with around the clock servicing of your valuable customers. This added service helps to increase customer retention while reducing chargebacks and returns. Our call center can also handle order placement and outbound telemarketing campaigns among other projects, and our check processing is the perfect compliment to credit card acceptance.

Merchants can now also use the NETbilling gateway in conjunction with a card present swipe terminal connected to a PC, and NETbilling can assist merchants in setting up retail merchant accounts as well.

Please contact one of our friendly and knowledgeable sales staff to find out more today.


PROCESSING OVERVIEW

The Life Of A Credit Card Transaction

Making purchases over the Internet involves four main parties: the consumer or credit card holder; the merchant who is offering products or services for sale; the merchant bank that has contracted with the merchant to enable the merchant to accept credit cards over the Internet; and the company that processes credit card payments for the merchant bank, known as the acquiring processor. (The acquiring processor processes merchants' credit card transactions through the financial network on behalf of merchant banks.) One other party is involved, the issuing bank that has issued the consumer's bank card.

The consumer interacts with the merchant's Web site. To make credit card purchases, the consumer must obtain a bank card from an issuing bank and, when making a purchase, provide bank card information to the merchant's commerce application.

The merchant's commerce application makes goods and services available for sale over the Internet by payment-enabling the merchant's Web server application. To accept credit card payments over the Internet, the merchant must have an account with a merchant bank that offers Internet credit card processing. The merchant bank may also function as the acquiring processor to move the credit card transaction through the financial networks; or it may designate another company to function as acquiring processor on its behalf.

Steps In An Internet Credit Card Transaction

1. When the consumer decides to buy something, the merchant's commerce application prompts the consumer for credit card information, usually along with other information such as a shipping address.

2. The consumer enters payment information either into a form secured by the Secure Sockets Layer (SSL) protocol or into an application, such as Internet Explorer or Netscape Navigator. With the secured form, the payment information is protected by SSL as it is sent to the merchant.

3. Using the payment software incorporated in the Web server, the merchant sends the encrypted transaction to the acquiring processor for authorization. The authorization is a request to hold funds for purchase.

4. The acquiring processor either authorizes a certain amount of money (and issues an authorization code) or declines the transaction. An authorization reduces the available credit limit but does not actually put a charge on the customer's bill or move money to the merchant.

5. If the transaction is authorized, a "capture" is the next step. The capture takes the information from the successful authorization and charges the authorized amount of money to the consumer's credit card. In line with bank card (Visa/MasterCard) association rules, the merchant is not allowed to capture transactions until the ordered goods can be shipped, so there may be a time lag between the authorization and the capture.

6. If the consumer cancels the order before it is captured, a "void" is generated; if the consumer returns goods after the transaction has been captured, a "credit" is generated.

7. The final step is to "settle" the transaction between the merchant and the acquiring processor. Captures and credits usually accumulate into a "batch" and are settled as a group. When a batch is submitted, the merchant's payment-enabled Web server connects with the acquiring processor to finalize the transactions and transfer monies to the merchant bank account.

The NETbilling gateway handles all of the above steps automatically, alleviating the need for the merchant to physically be involved in any of the above outlined processes. NETbilling provides you with security, convenience and control, as well as many additional tools designed to aid in your success, from numerous real time reporting features to variable fraud controls.

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