Your time is VALUABLE. Sit back, relax…. let NETbilling do the work!

NETbilling's Call Center is a full service, one stop solution! We handle everything from your customer's billing inquires, to order verification, answering service and even manage inbound/outbound telemarketing campaigns. Since our call center is fully staffed 24 hours a day, 7 days a week, 365 days a year, even your international customers can easily reach support anytime. Giving your customers access to assistance day and night is an excellent way to increase user satisfaction, retain business and avoid costly chargebacks.

NETbilling will issue you a Toll Free number, a direct dial number, and a personalized email address. You can place any of these on your website, marketing material, and merchant account descriptor. Our customizable solution allows you to choose your specific policies, greetings, and billing terms. Our rates are competitive and well worth the peace of mind you will experience contracting NETbilling’s customer care specialists to take care of your customers.

While confident in our superior processing solution, we have GREAT news for those of you who are looking for a call center solution without the need for processing. We have extended our services and our call center is no longer only available to the merchants utilizing our gateway. Regardless of your customer support needs, NETbilling will exceed them.

Agent Certification & Training Process:

All of our representatives are trained to handle each account as if it were their own business, making the appropriate choices when handling all of your customers and staying within the policy guidelines the merchant has outlined.

Training is conducted using role play within the call center agents and supervisors. All Agents are randomly monitored and recorded and all outgoing email correspondence is reviewed, daily.

Each agent is trained in the following areas:

Work Ethics
Communication Skills
Customer Service
Interpersonal Skills
Stress Management
Tele Marketing
Telephone Etiquette

We would love to discuss your needs and show you how great we are! Please contact our sales offices, so that we may prepare a price quote that will fit your service needs.