Your time is VALUABLE. Sit back, relax
. let NETbilling
do the work!
NETbilling's Call Center is a full service, one stop solution!
We handle everything from your customer's billing inquires,
to order verification, answering service and even manage inbound/outbound
telemarketing campaigns. Since our call center is fully staffed
24 hours a day, 7 days a week, 365 days a year, even your
international customers can easily reach support anytime.
Giving your customers access to assistance day and night is
an excellent way to increase user satisfaction, retain business
and avoid costly chargebacks.
NETbilling will issue you a Toll Free number, a direct dial
number, and a personalized email address. You can place any
of these on your website, marketing material, and merchant
account descriptor. Our customizable solution allows you to
choose your specific policies, greetings, and billing terms.
Our rates are competitive and well worth the peace of mind
you will experience contracting NETbillings customer
care specialists to take care of your customers.
While confident in our superior processing solution, we have
GREAT news for those of you who are looking for a call center
solution without the need for processing. We have extended
our services and our call center is no longer only available
to the merchants utilizing our gateway. Regardless of your
customer support needs, NETbilling will exceed them.
Agent Certification & Training Process:
All of our representatives are trained to handle each account
as if it were their own business, making the appropriate choices
when handling all of your customers and staying within the
policy guidelines the merchant has outlined.
Training is conducted using role play within the call center
agents and supervisors. All Agents are randomly monitored
and recorded and all outgoing email correspondence is reviewed,
Each agent is trained in the following areas:
We would love to discuss your needs and show you how great
we are! Please contact our sales
offices, so that we may prepare a price quote that will fit
your service needs.