The NETbilling administration area offers an extremely comprehensive and useful set of tools, including an abundance of features it provides you with the most flexible and advanced processing abilities on the internet, and also doubles as an excellent customer management database. Please continue to see just a few of the exceptional features within our system.
Search - NETbilling automatically logs every transaction, member and event that goes on in the system. Even with all those variables being tracked by the system, the search utility makes it easy to locate a specific transaction or member. The search utility allows you to tell the system exactly what you want and then goes and fetches it for you.
Virtual Terminal- This
valuable feature allows you to manually process credit card
and ACH transactions by simply entering the customer's data
into the web based admin. You can process sales, authorizations
or even credits and have the ability to disable any additional
verification, such as AVS, CVV2 or Fraud Defense for each
individual transaction. Using the virtual terminal you attribute
the purchase to a specific site to have customized email receipts
automatically sent and also add product information and/or
notes to each transaction.
Manage Users - Shows you
how many users are allowed to enter your admin area and the
privileges they have been given. When adding a user, you can
limit the access given to him. For example: You have a customer
service employee, it is not neccesary for them to be able
to view your batch reports, you can delete that access from
their user login. If any changes are made or any new users
are created, click Apply before leaving the area.
Passwords - Allows you
to change any admin users password. Simply select the user
you wish to modify, type in the current password, then the
new password twice to verify it has been entered correctly.
Once the change has been made click Apply. You may not view
admin user passwords, only change them. If you have access
rights to add a user, and someone else forgets their password,
you may enter you own password in the "current password"
field and then assign them a new password by entering it twice.
Website config - This
area allows you to view the site parameters of your main site
such as your Fundamentals, Financial Statitistics, Required
Parameters and Optional Contact Information. There are several
blue areas here that allow you to view details or make changes.
Website emails - This
area allows you to select, under which conditions you as the
merchant wish to send a confirmation receipt to the customer
for your main site, such as Rebilling Receipts or Declined
Rebilling Receipts. If changes are made in this area please
click the Apply button so the system updates the changes made.
Form Editor - NETbilling now offers fully customizable join pages with sample templates and default forms which allows you to add and delete fields and graphics and gives you the option to make all fields required or optional. You can also change your background and text color.
Creating custom payment forms
Merchants have been asking for the ability to create custom
payment forms that follow the look of their sites. Now you
have that ability. You can also show or hide any fields that
you do not wish to display on your custom form, such as the
Misc. info field and many others.
Once your form is created, the next step is to create your
new buttons. The only thing that has changed in our new button
editor is your option to pick the form you want to use for
the button you are creating. Select the form you just customized
and enter all the fields according to your site. You then
need to take your old buttons down and put your new buttons
up. Once the new button is up, it will then be linked to your
new form you just customized.
Button editor - This area
allows you to create your buttons/text that sends your customer
to our sign-up form on NETbilling's secured server.
If you wish to host your own join page on your server or
add any custom hidden fields, please contact NETbilling support
for instructions. An unlimited amount of extra fields may
be posted to our administration area or back to your own database
Use the following instructions to generate buttons which link
to our sercure processing server.
Purchase Type - Select
SALE for Product Sales - Select SIGNUP for membership with
no recurring billing - Select SIGNUP+REBILLING for membership
with automatic monthly rebilling.
Transaction Type - Select
SALE (capture funds) for an actual transaction - Select PREAUTH
(authorize only) for authorization only.
Use with this Site - Select
the site that you are making the button for.
Use this payment form
- Select the payment form which properly fits the type of
transaction you will be processing or the custom form that
you may have created.
Price - Type in the amount
of the memberhship/product, if merchant is offering a trial
membership period the amount of the trial period should be
input here in $.
Options - Enable Crypto
Hash should typically be checked. This is one of our security
features that prevents button script abuse. However, because
of this new feature, once the button is generated absolutely
no changes can be made to the script. If an error has been
made during the making of the button or if line feeds are
present during adding the button code html to your join pages,
a new button must be generated. **If you have a shopping cart
crypto hash is not compaible.
Button Label - Type in what you would like the button to say,
Example: Join Now, or 1 Month $24.95, etc.
Product Description -
The text that you chose to type in this field will appear
on the join page as well as on the customers receipt. Example:
1 Week Trial Membership
Return URL - Type in your
members area URL, or where you want your customers to go after
they have completed the sign-up form. It must be the full
and complete URL. Example: http://www.yoursite.com/members.html.
Return Method - you would leave at the default setting, http
Membership Valid For -
If you are offering a trial membership, enter the amount of
days the trial membership is good for. If you are offering
a monthly membership, you would leave the default at 30 days.
If you are not making a recurring membership button leave
all rebilling feilds blank.
Rebilling Amount - Type
in the monthly billing amount in $.
Rebilling Period - Select
how often you wish to bill your customers. You may also choose
scheduled billings such as the 1st of every month or every
30 days. There is also a custom field if you wanted to bill
your customers, say... every 111 days.
Stop Rebilling After -
This area allows you to be able to limit the number of times
each customer is billed. Leave this field blank If you do
not wish to place a limit on the number of billings.
Options - Prorate first
period, if checked will prorate the second payment of a signup.
This is especially handy for ISP's or hosting companies that
bill all of their clients on a particular day of the month.
**Do not use this for standard membership sites. If when selecting
your rebilling period you chose to bill all your customers
on the 1st of every month or similar; this box allows you
to prorate your customers so the second month they are billed
the proper deductions are made from the monthly fee depending
on the day they began their membership. If this does not apply
to you please leave this box unchecked.
After all information is completed and you have double checked
for accuracy, click the button that reads Generate Button.
Once the form has been generated you will see the button text
which is to be cut and pasted and then uploaded on to your
site's join / purchase page.
Please contact NETbilling Support if you have any questions
regarding button generation for your website as this will
directly effect your sales and recurring billing.
Email Editor - This is
your e-mail template area that allows you to choose which
e-mail form you would like to use for each function. There
are also options to right of the screen which allow you to
add or delete a template as well as customize the e-mail receipts
to say whatever you would like them to say. You will notice
that some of the templates are in Italics, this means that
the template is not in use. The templates that appear in Non-Italic
printing are the default template e-mails NETbilling has chosen
for you to utilize. You have the ability to completely customize
all of your emails.
Credit Cards - This area
allows you to view or edit your account parameters. You can
see which credit cards you are currently able to process as
well as your merchant number and other banking information.
Processing Options - Authorize
and capture sales separately and Global Test Mode (simulate
processing) should always be unchecked unless you have been
told, or have specifically requested these fields to be enabled.
Test Card Number - All
NETbilling merchants are provided a test card number
that is located at the bottom of this screen. This is to be
used for testing your site. Each merchant is assigned their
own test card number by NETbilling when initially setup. For
example: You are making alterations to your site or buttons
and you would like to run a few test transactions to make
sure everything is working properly. This area allows you
to view and change your assigned test card number at all times
and can be used at any time to run a test transaction.
Delete Test Data - Once
you are done running test transactions on your site, click:
delete test data to clear any test transaction data from your
site transaction totals.
Check Processing- NETbilling
merchants have the opportunity to process check transactions
through the NETbilling system to potentially increase transaction
volume and streamline operating procedures.
NETbilling offers a choice of alternative payment methods
to expand your earning potential. By adding alternative payment
methods like check processing, you can broaden your customer
base and offer your customers an alternative payment option
in the event of a declined transaction at the point of sale.
By utilizing this alternative payment option through NETbilling,
you can streamline your company's reporting operations. Whether
you process transactions via online or phone in the Virtual
Terminal, on the Payment form, or in the Direct Mode, all
check transaction information will be delivered online through
the NETbilling integrated reporting system, just like credit
ACH Sign Up - You can
apply to accept ACH transactions directly through the NETbilling
admin. The NETbilling system allows you to accept electronic
check payments as effortlessly as credit cards.
Contact/Info - This area
contains all your Company Contact Information as well as the
Responsible Contact Persons for your NETbilling processing
account. Please notify NETbilling of any changes made to this
Preferences - This feature
allows you to set the clock in your account to the correct
local time zone. Timezone localization will affect all dates
and times, displayed and entered in your admin. Timezone localization
will also affect times in emails sent out for your account.
NETbilling is available by appointment for a full one on
one walk-thru with the main user of the administrative area.
You can contact us 24 hours a day at 888-357-8166 within the
US or outside the US 661-252-2456.
Batch Reporting - All
credit card transactions go into a batch to be processed together
in the processors back end (i.e., FDR, Nova, etc.). Each batch
is assigned an ID number by the processor, and this screen
gathers the transactions you have by those batch numbers.
This Batch Report includes the following information; the
number of the batch, the origin of the batch and how it was
closed, either manually or automatically, the date the batch
was closed, the back end processor used, the message sent
back from the processor about the batch, the code sent back
from the processor, the total number of transactions processed
and the total dollar amount of the batch.
Custom Reporting - This
is your financial statistics workbench which allows you to
configure your own customized searches. You can create many
custom reports with this feature. For a specific time period,
the statistics can be summarized, subtotaled, sorted and filtered
by; Batch, Authorization Message, Amount, Time, Transaction
origin (Payment Form, Virtual Terminal, etc.), Transaction
status (Authorized, Captured, Returned, etc.), Card Issuer,
Web Site and dozens of combinations of these factors.
Standard Reporting- NETbilling
also provides you with numerous predefined reports, including
those set to highlight the performance of an account based
upon time period, transaction volumes, dollar amount, subscription
based and risk management reporting as well as customer contact
AVS/CVV2 - This area allows
you to configure your AVS Codes (Address Verification System).
If you would like to view the current default settings and/or
would like to edit the degree of verification click the Configure
button for the list of codes and check the boxes next to the
type of transaction you would like to accept. If any changes
are made be sure to click Apply before leaving this area.
This tool also allows you to set your CVV2 codes. CVV2 is
the three extra digits printed on the back of the credit card,
we have the capability to check with the bank to see if the
number entered matches the three digits on the back of the
There is a check box which allows you to enable or disable
the field requirement on the payment form so that the feature
is left at the merchant's preference.
Fraud Defense has proven its ability to significantly reduce
fraudulent transactions, prevent potential chargebacks, and
deliver pertinent information to stop and prosecute fraudsters.
The following is an explanation of each of the Fraud Defense
controls available through NETbilling. Fraud Defense must
be enabled for any of the following items to be activated.
When Fraud Defense is disabled, all the items below are ignored.
Negative Database- The Negative Database declines
transactions based on IP address, email address, dot-extension,
or credit card number.
Anonymous Surfer Block- The Anonymous Surfer Block
stops transactions from surfers attempting to hide their identity
on the Internet, either by using an anonymous proxy server
or an anonymous email domain. Each of these options can be
turned on or off separately:
High Risk Country Filter- The High Risk Country Filter
automatically blocks transactions from countries with a higher
incidence of fraud than the norm.
Name/Address Junk Filter- The Name and Address Junk
Filter automatically blocks transactions if the name and address
information entered exhibits suspicious patterns. The filter
can block profane information, suspicious typing patterns,
or invalid email addresses.
Email Address Bounce Check- The Email Address Bounce
Check automatically aborts or refunds sale transactions when
the system failed to deliver an email receipt to the customer
within 12 hours. This could happen because the customer entered
an invalid email address, or because his/her email box is
full, or any of a number of other possible email delivery
failures. It should be noted, however that if a bounce occurs
after more than 12 hours, no action is taken.
Declined Order Limits- The Declined Order Limits filter
Stops customers from trying a declined card too many times,
or trying too many different cards. There are two items that
can be individually configured to limit orders for a given
period of time.
Approved Order Limits- The Approved Order Limits settings
stop customers from placing too many orders, or charging too
much money on the same card for similar orders. There are
several items and settings that can be configured to monitor
Subscription/Membership Limits- Subscription and Membership
Limits prevent members from taking advantage of free or discounted
trials. When this is activated, members cannot sign up for
the same subscription repeatedly and are required to renew
their existing subscription.
Maximum Credit Risk Per Card- This setting limits
the amount of charges a customer can put on one credit card
within a period of time.
Virtual Terminal Limits- This sets the warning level
for Virtual Terminal transactions. Any transaction above this
dollar amount will display a warning before processing a virtual
Order Integrity- Order integrity prevents attempts
to edit the HTML from a merchant's shopping cart and changing
the details of their order just before purchase. If the data
sent with the transaction does not match the encrypted Order
Integrity data, the transaction is rejected. For more information
about Order Integrity, see the developer documentation for
the Native Payment Interface.
US Location Verification- This tool verifies the existence
of US address (Zip code, street, state, etc.). While AVS only
checks the Zip code or first few digits of the street number,
this tool checks the entire address to figure out if the address
even exists. This adds security to determine that any address
entered into the system, be it billing or shipping, is an
actual valid, existing US postal address.
Global Location Verification-
Verify that the customer's stated billing address country matches the country of the originating IP and/or the card issuer.
By default, when Fraud Defense is enabled, both of these settings are set to be off if you are taking international transactions is it advisable to have them both on.
If you already have access, login to the NETbilling admin area here: https://secure.netbilling.com/merchant
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