Questions & Answers -
Frequently asked questions about NETbilling and our wide array of services
Is it simple to accept online
payments using NETbilling as my processing company?
NETbilling makes it extremely easy to make money with your
web site. Whether you are a new online merchant or simply
switching to us from another company (as so many do), NETbilling
will guide you every step of the way to help you not only
get started, but be successful with your online sales. Our
experienced and friendly staff takes your business seriously
and can help you understand the necessary aspects of selling
How will I save money with NETbilling
With NETbilling's On-line Credit Card Authorization Service
you won't need a terminal or any software for your computer.
You also won't need to spend time authorizing credit card
transactions or doing rebilling of clients manually. NETbilling also provides the best fraud scrubbing tools in the industry to help you fight online fraud and save you money in chargeback fees and lost products/services.
How much does this great service
NETbilling is proud to offer flexible pricing options to fit your needs.
Our basic charges cost only 1.5% and 15¢ per transaction. There is
a $25 per month gateway / maintenance fee for an unlimited
number of sites under the same account.
NETbilling also offers a flat rate pricing plan (with no percentage charges) at 45¢
per transaction for merchants selling higher ticket items
and provides large volume discounts as well.
How does NETbilling compare to
Saving money is certainly important. However, more important is how will your processor will take care of you, your online business and your customers. Since 1998, NETbilling has provided transaction processing and call center services to thousands of merchants totalling hundreds of millions of dollars in processing volume.
We have the absolute best system, software, rates, & customer
support in the processing industry. NETbilling also provides all of our merchants with
24/7/365 technical support unlike many other companies that only work through resellers and provide support during regular business hours. NETbilling's relationship is directly with the merchant and as a NETbilling merchant, you will be directly supported by our knowledgeable staff around the clock.
Can NETbilling Services provide
phone and email support for my clients?
NETbilling can handle customer phone calls, email and cancellation
requests, and billing inquiries for you, giving you more time
to market your web sites and eliminating the need for to have
your own customer service personnel. We will provide you with
a fully trained service staff and toll free phone # to give
to your customers. Of course, our call center is available 24/7/365 to serve you and your customers.
We are now making this service available at a very reasonable
rate. Please inquire for additional
Which Credit Cards will I be able
to accept? Can I accept online checks as well?
As a merchant, you will be able to accept all credit cards
which you posses a merchant account for. Our system supports
all major credit cards including Visa, MasterCard, Amex, Discover,
JCB, Diners Club, debit cards, and others. NETbilling does
process online checks (ACH) as well within our
system. Since many customers do not have credit cards, the
ability for you to accept real time check payments is a much
needed additional payment method.
How does it all work?
When a customer types in their credit card number or checking account informationand requests
a service from a merchant, the
information passes through the secure NETbilling servers,
and are sent to the processors. A confirmation or denial is
then sent from the processor, back through the NETbilling
server, to the customer.
All of this takes place in an average of 5 seconds or less!
There are two ways that a merchant can use NETbilling's processing
services. These are locally and remotely.
Remote mode - Remote
transactions take place on NETbilling's servers. The merchant
directs customers to a script on the NETbilling server. The
customer processes their card (fills out and submits an order)
and then returns to the merchant's web site. Typical membership
subscription sites and shopping cart merchants use remote
- Local transactions take place on the merchant's server.
The customer is directed to a script on the merchant's site
that connects invisibly and securely via secure sockets to
NETbilling and processes their card. The customer never leaves
the merchant's site. NETbilling provides the merchant with
a complete direct mode API for implementation and ultimate
I'm currently using another company
to do my processing for me. It is easy to switch to NETbilling?
We can easily convert your current members to our system.
We have scripts written to integrate your current customers
from several other processors. We will take care of the switch.
A large percentage of our clients come to us from other companies
for various reasons.
I want to sell products online.
Does NETbilling provide me with a FREE Shop Cart?
NETbilling has created a full featured, customizable, web
based shopping cart that seamlessly
integrates with our transaction processing system. The NETbilling
cart enables online store building quickly and easily without
any programming experience and is available FREE to all NETbilling
Our cart even provides you with a customizable front page
and we host the cart for you, so even if you do not yet have
a web site, NETbilling can set you up without any added expense
of hosting fees or site development.
NETbilling also works with almost every commercial shopping
cart on the market. Click here for a list and implementation
instructions for some of the carts we work with.
Can I see a demo of a shopping
cart and the NETbilling merchant administration area?
Of course you can. Just contact us
and we will do a complete walkthrough with you of all of our
You will see just how easy and flexible our system is to use.
I have very little technical knowledge.
Do I have to setup this system myself?
No way! We can & will setup the entire process for you.
You don't need any programming skills to operate our software.
If you can use a web browser, than you have all the technical
What type of security is used?
We use Netscape Secure Socket Layer (SSL). Customers with
Netscape or Microsoft Explorer and other browsers that support
SSL can participate. All merchant reports and manual entry
screens require login and password to access.
Do I need to place my site on
No that is not necessary. You can keep your website where
it is. If you need a web host, contact
us for recommendations.
Can I get help with HTML, scripting,
or web design?
Absolutely! Simply write us a quick note at firstname.lastname@example.org
and one of our friendly staff will recommend a qualified programmer.
How do I obtain my own merchant
NETbilling Services works with a number of merchant banks
and ISOs to assist our clients in obtaining a merchant account
at a great qualified rate. Whether you are a Domestic or foreign
merchant, simply fill out our merchant
prequalification form, and someone will contact you A.S.A.P.
May I offer Free Trials on my
FREE TRIAL MEMBERSHIPS are absolutely allowed for you to make
available to your customers. There are advantages and disadvantages
to offering this option and we will be happy to explain the
pros and cons to you.
How do get started with NETbilling
Please contact us
and we will have you setup and processing usually within 24
If you have any other questions, please feel free to call
us at: (888)357-8166
or click here for other contact