NETbilling's call center is a full service, one-stop customer service solution! We handle everything from your customer's billing inquires, order verification, order placement, retention offers, answering service, and even manage inbound/outbound telemarketing campaigns. NETbilling does not outsource our call center services overseas. Our call center is owned operated and managed by NETbilling, at our Valencia, California offices. Our call center is fully staffed 24 hours a day, 7 days a week, 365 days a year. Even your international customers can easily reach us anytime. Giving your customers access to assistance day and night is an excellent way to increase user satisfaction, retain business and avoid costly chargebacks.
NETbilling will issue you a toll free number, a direct dial number, and personalized email address. You can place any of these on your website, marketing material, and merchant account descriptor. Our customizable solution allows you to choose your specific policies, greetings, and billing terms. Our rates are competitive and well worth the peace of mind you will experience having NETbilling’s customer care specialists take care of your customers. NETbilling also offers live chat services. As a call center client, you will receive a customizable NETbilling hosted chat page link to add to your web site(s). Instead of calling or emailing, your customers can communicate with our agents via live chat 24/7/365. Live chat increases and builds customer trust and confidence in your businesses products and services. Customers are easily able to have their questions and concerns answered before they leave your web site when using Live Chat, pre or post purchase.
While confident in our superior transaction processing solutions, we have extended our services and our call center is no longer only available to the merchants utilizing our payment gateway.
Regardless of your customer support needs, NETbilling will exceed your expectations.