Management Team

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Our leadership strives to ensure NETbilling delivers excellence for our clients and their customers. Meet a few of our many long-time valued employees.

The NETbilling Management Team

Mitch Farber
Mitch Farber
Co-Founder & CEO

Raised in Florida, and educated in Boston, Mitch Farber moved to California in 1990. His interest in computer technology and the Internet eventually lead to starting NETbilling while operating his own e-commerce sites. Mitch Farber is the CEO and co-founder of NETbilling, a leading provider of online payment processing services. He has been involved in the payments industry for over 25 years and has extensive experience in e-commerce, transaction processing, sales, marketing and merchant services.

Wendy Nelson
Wendy Nelson
Vice President of Sales

Wendy Nelson is the Vice President of Sales for NETbilling, Inc.. Wendy is a California native who previously worked for a promotional company before joining the NETbilling team in 2007. At NETbilling, Wendy manages the sales team and client relations for new account acquisitions in both the online and retail spaces, including merchant account, gateway and call center service clients. 

Traci Arce

Traci earned her college degree in Accounting at College of the Canyons, after which she worked along side a CPA in Thousand Oaks, CA for 9 years. She joined the NETbilling team in October of 2003. Traci’s experience in finance roles are primarily with quality control and compliance. She works with her staff on multiple projects including budgeting, financial & managerial reporting, HR, and payroll. Traci enjoys long walks and is very involved in the multiple activities of her three daughters.

Ben Tischler
Technical Support Manager

Ben is the technical support manager at NETbilling and has been with the company for over ten years keeping the company’s systems and servers running smoothly. Ben supervises many aspects of NETbilling’s employee and client support needs and participates in system development.

Brian Howard
Call Center Manager

Brian attended Antelope Valley College to pursue a degree in computer science. He joined the NETbilling family in May, 2004 as call center agent, worked his way up to a lead representative, and in 2008 became the head call center supervisor. In mid-2015, after 11 years of dedication, Brian was promoted to NETbilling’s call center manager position. He manages an excellent team of supervisors and call center agents. He assists in new call center client setups, along with staff hiring and training. Brian is passionate about maintaining client satisfaction and providing his staff with a great work environment with the opportunity for growth. Brian enjoys basketball, playing guitar and bass, singing, and music production.

Jennifer Milosevich
Jennifer Milosevich
Administrative Management Assistant

Jennifer joined NETbilling, Inc. in 2014 as a call center representative. A year later she was promoted to receptionist. A short time after she was promoted to accounting assistant. Jennifer currently works in both positions and handles various tasks and projects given to her by upper management. Jennifer enjoys spending time with her family and friends.

Teri Hemphill
Staff Trainer

Teri joined the NETbilling team in 2006. Teri has experience in numerous departments at NETbilling.  She started out as a call center representative and then quickly became the head trainer and senior lead representative.  With her wide-ranging knowledge in customer service, Teri prepares all new employees by giving them the skills to become excellent customer care specialists. In her free time she enjoys spending time with her family and taking camping trips throughout California and beyond.

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  •   27451 Tourney Road, Suite #220
         Valencia, California 91355
  •   Phone: (888) 357-8166
  •   Phone: (661) 252-2456
  •   Fax: (661) 414-8581

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Since 1998, NETbilling, Inc. has provided multi-currency transaction processing, merchant accounts, and call center services to thousands of clients of all sizes. Our cost-effective solutions allow you to process credit/debit cards, e-checks, and mobile orders. NETbilling works with any business type and genre including high-risk, e-commerce, mobile, and card-present businesses.

Explore Our Solutions:

Accept Online Payments and In-Person Payments,
utilize our Merchant Accounts and Payment Gateway,
automate customer service with 24/7 Call Center Solutions.